Frequently Asked Questions - GovCloud

What is cloud technology?

The “cloud” can be defined as a pool of hardware, networks, and storage that combine to be delivered as a service. It allows users to keep their data and information in a safe and secure environment.

How can cloud technology improve government’s operations and service delivery?

With the GovCloud, government agencies are able to share resources – which can be allocated when needed and as needed – through a high-speed network connection. This reduces hardware acquisition and maintenance costs for the government, essentially creating an “economies of scale” for computing.

Do you have a Service Level Agreement (SLA) for GovCloud?

At the moment, we are in the process of developing our SLA. It will be posted on this site once it becomes available.

Do the free services/offerings expire? When? What will be the cost?

We do not have a “charge-back” for the services, but in the future, we expect to come up with a mechanism (after consultation with concerned departments/agencies) on how this will be integrated in each agency’s IT/internet expenses.

What are the service offerings of GovCloud?

The GovCloud ‘s service offerings depend on the agency’s compute, memory, back-up, or storage requirements. Please refer to the Service Catalogue menu to see the details.

Is internet connectivity part of the GovCloud solution?

Yes, internet connectivity will be provided along with the Fiber-to-the-Building (FTTB) deployment to agencies.

Is Windows Server OS available?

Right now, we do not provide support for Windows.

What operating systems are supported?

Currently, we only support the following:
1. Linux OS: Red Hat Enterprise Linux 6.5 (64-bit)
2. CentOS 6.5 (64-Bit).

Can the capacity of an instance be increased dynamically without re-installation, say, from 80GB to 200GB storage?

Yes.

Is there a limit to the free instance that we can use in GovCloud? What is the cost if the free limit is exceeded, e.g. Can I have multiple extra large instances for free?

Currently, we do not have a policy on this. But along with the letter of intent to avail of the GovCloud services, we would require the requesting agency to provide us with their project objectives, rationale, workflow methodology, and intended applications so we can appropriately assess their technical requirements.

Will iGovPhil monitor the performance of the OS related to network, CPU, storage and memory use?

Yes. A monitoring dashboard for your VMs will be made available.

Will iGovPhil proactively manage OS patch updates, security updates, antivirus, etc.?

Yes. However, the GovCloud Team will only manage these for the OS, not for the agency applications.

Are there any regular performance reports to be provided to the agency?

Regular performance reports will be available upon request.

What is GovCloud’s uptime performance to date?

As of now, we’ve measured our availability to be up 95% of the time.

How do I access our agency servers?

You will be able to access your system through a network protocol called secure shell (SSH) using strict public key authentication. Using passwords is PROHIBITED.

Is the data backed up? How often?

We do not provide data back-up with our current setup. However, we are in the process of bidding out a complete cloud solution for government agencies. Said solution should be able to provide this service and the necessary SLA for the services. We hope to deploy this by 2015.

What hardware is used to host the GovCloud? What is the redundancy and fault-tolerant strategy on the hardware?

2 x IBM Enterprise Blade System, consisting of 14 blade servers; each spread across two data centers with enterprise-class storage fiber channel system. All of the networking components are redundant.

Is the virtual image copied to another data center and can the virtual image run in another data center in the event of a failure? What is the lead time?

We’ve set up the GovCloud to be on an “active-active operation,” meaning, the two data centers are independent of each other. We encourage agencies to set up their applications on both and configure replication.