Frequently Asked Questions - PhPay

How will citizens pay through PhPay?

A citizen goes to an agency website and applies for a service. The citizen fills out an online form. If the service or transaction is enrolled for e-payment under PhPay, the citizen will have an option to choose to pay online. The citizen will then be directed to the electronic payment page to choose the payment method. Once payment is confirmed, an electronic receipt will be generated. The citizen will have an option to print this right away or send it to his or her email. The electronic receipt will then be used to process or claim the service.

How will reporting be made?

The BTr and the Commission on Audit (COA) will be given access to the system’s database. They can download the file in CSV format, enabling them to generate report for auditing and reconciliation.

What will happen to over-the-counter payments at government agencies?

Window transactions for payments will remain. The citizens will still have the option to pay personally through the government agency. Online payment is an alternative.

What are the modes of payment available for PhPay?

Payment channels include credit and debit cards, online banking, bank and non-bank over-the-counter payments, mobile money, and rural banks.

Who will receive the payment?

The Bureau of Treasury (BTr) will have a Treasury Single Account for all online payments. All payments will go directly to BTr except for the convenience fee, which will go directly to the payment service providers.

What are other charges incurred?

A convenience fee will be charged for online transactions, which will go directly to the electronic payment service providers (ePSPs). The amount is yet to be determined, but it will surely be fair and competitive.

How will the issue of double payment be resolved?

Issue on double payment can be addressed by developing an escalation procedures and establishment of help desk